If you have ever had a website hosting account before or you've dealt with any other kind of online service, you're probably well aware from personal experience that for certain things it is better to consult with a live person on the phone instead of exchange support tickets or e-mail messages. If you'd like to find out more about a service before you decide to purchase it or when something small has to be made, for example, it is much easier and a lot faster to get it done live. If you have the option to speak with representatives over the phone, it is very likely that you are using the services of an actual website hosting provider, not just a reseller. The type of support that you'll get over the phone differs between different companies - from standard issues to professional tech support. Typically most providers will offer you pre-sales assistance and 1st level phone support, while more complicated technical matters are handled through e-mail or tickets.
