24/7 Customer Support
Find out more about customer support and why it's hard to discover a web hosting provider that provides top-class support.
Being able to communicate with your website hosting company whenever you have any sort of questions or encounter any difficulties is quite important and how quickly they'll answer and take action could be essential, particularly if your site is business-oriented, as more downtime often means losing prospective customers. The support options are usually a way to identify actual suppliers from resellers. The second typically answer just to emails or support tickets and you'll have to wait for a whole day or even more so as to get a response. In case your problem involves several responses, you could end up losing days to get a simple problem resolved. Using the services of a genuine and reputable website hosting supplier, you will be in a position to connect with the support team at any moment and get a timely reply no matter what the problem or the question is - customer, pre-sales or tech one.
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24/7 Customer Support in Website Hosting
Our
Linux website hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our website hosting services well before you make a purchase or you're an existing client and you have any kind of question or some problem, you can contact us at any time, including weekends and holidays. We have a number of channels to get in touch with us - several phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex matters or any issues that need extra time to investigate and take care of. Unlike a number of other website hosting providers, our trouble tickets have a warranted maximum reply time of only one hour, which means that no matter what the problem is, it will be resolved in a timely manner and you will not waste days so as to have something fixed.
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24/7 Customer Support in VPS Hosting
If you get a
virtual private server through us, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local telephone numbers in the United States of America, Great Britain and Australia along with a live chat service. When you're an active customer and you want assistance with a technical issue that requires more time to investigate or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an email and we will take care of the trouble and send you a response within the hour. The response time is guaranteed 24/7, which includes weekends and holidays, but for the majority of issues it takes no more than half an hour to get assistance. Our support service covers your VPS and all the pre-installed software it comes with, so if you need help with third-party apps, you can check the additional Managed Services upgrade that we offer.
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24/7 Customer Support in Dedicated Web Hosting
All
dedicated server packages that we provide include 24/7 support through several methods of communication and with a 1-hour maximum reply time warranty. If you want to learn more about the packages or you have any kind of billing or general questions, you're able to phone one of the local numbers that we have internationally or you can use our live chat service and consult with a live representative. For strictly technical matters which need assistance from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email, since these channels are more appropriate to keep track of a given issue. The reply time for them rarely exceeds 30 minutes, therefore you can forget all about waiting for a whole day to get help. The support service is available for any kind of server-related matters, which includes the pre-installed software. If you want assistance for third-party apps, you can consider ordering the Managed Services upgrade that we supply with all the packages.
